PRIVACY POLICY

Effective Date: October 29, 2026

Last Updated: October 29, 2026

At FlowFlexi (accessible via https://flowflexi.com/, referred to as "we", "us", or "our"), we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us, in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian provincial privacy laws.

By accessing or using our website and services, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our website or services.

1. Information We Collect

We collect personal information that you provide directly to us, as well as data automatically collected when you navigate or use our website.

• Personal Information Provided by You: We may collect identifiers such as your name, email address, phone number, company name, billing/payment information, and any other details you choose to provide when you fill out forms, register for an account, contact customer support, or subscribe to our communications.

• Automatically Collected Data (Technical Data): When you visit https://flowflexi.com/, our servers automatically record certain information sent by your browser. This may include your Internet Protocol (IP) address, browser type and version, operating system, pages visited, time and date of your visit, time spent on pages, and other diagnostic statistics.

• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze site traffic, and understand user behavior. You can configure your browser to refuse cookies, though doing so may limit your ability to use certain features of our website.

2. How We Use Your Information

We use the information we collect for various business purposes, including:

• Providing, operating, and maintaining our website and services;

• Processing transactions and managing your user account;

• Responding to your inquiries, comments, or customer service requests;

• Sending administrative information, updates, security alerts, and support messages;

• Improving our website, features, and user experience through analytics;

• Complying with legal obligations, resolving disputes, and enforcing our agreements.

3. Consent

We collect, use, or disclose your personal information only with your knowledge and consent, except where otherwise permitted or required by law. Depending on the sensitivity of the information, your consent may be explicit (e.g., checking a box to opt-in to marketing) or implied (e.g., providing your email address to receive a requested service).

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us using the details provided below. Please note that withdrawing consent may affect our ability to provide you with certain services.

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share data with trusted third-party vendors, contractors, and service providers who assist us in operating our website, processing payments, hosting infrastructure, or analyzing data, under strict confidentiality agreements.

• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

• Business Transfers: If FlowFlexi is involved in a merger, acquisition, or asset sale, your personal information may be transferred as a business asset.

5. Cross-Border Data Transfers

Your personal information may be stored and processed in servers located outside of Canada (such as in the United States or other cloud jurisdictions where our service providers operate). When information is processed outside of Canada, it is subject to the laws of those foreign jurisdictions, which may lawfully permit foreign governments, courts, or law enforcement agencies to access your information.

6. Data Security

We implement commercially reasonable physical, organizational, and technological security measures designed to protect your personal information against unauthorized access, loss, disclosure, copying, use, or modification. However, no method of transmission over the Internet or electronic storage is 100% secure; therefore, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our legal agreements. Once personal information is no longer required, it will be securely destroyed, erased, or anonymized.

8. Your Rights Under Canadian Privacy Law

Under PIPEDA and applicable Canadian privacy laws, you have the right to:

• Access: Request access to the personal information we hold about you.

• Correction: Request that we correct any inaccurate, incomplete, or outdated personal information.

• Withdrawal of Consent: Withdraw your consent to the collection, use, or disclosure of your personal information at any time.

• Inquire: Submit a challenge concerning our compliance with privacy practices.

To exercise any of these rights, please submit a written request to our Privacy Officer using the contact details below. We may require you to verify your identity before responding to your request.

9. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of every website you visit.

10. Children’s Privacy

Our website and services are not directed to individuals under the age of majority in their province or territory of residence, and we do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can remove it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page and revise the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, or if you wish to exercise your privacy rights, please contact our Privacy Officer at:

• Website: https://flowflexi.com/

• Email: privacy@flowflexi.com (Note: Replace with your actual operating email)

If you are not satisfied with our response to a privacy complaint, you have the right to contact the Office of the Privacy Commissioner of Canada or your provincial privacy commissioner.

Disclaimer: This template is provided for informational purposes and general guidance. Because privacy laws can vary based on your specific technical stack, exact data collection flows, and provincial operations (such as Quebec's Law 25 strict requirements), you may want to have this reviewed by legal counsel familiar with Canadian privacy regulations.